Contact Us
Need to contact Slots Not On Gamstop? This page explains what we can help with, what to include in a message, and where to go for problems we can't solve. We are an independent publisher of research-based guides to casinos not on GamStop. We are not a casino, so we can't see or change anyone's account.
Only use the contact route shown in the site footer or on this page when the site is built. We don't publish any contact details here that we can't verify, and you should be wary of anyone claiming to be us on social media or by email.
What you can contact us about
- Corrections: a bonus term, payment method or licence detail on one of our pages looks out of date or wrong.
- Reader feedback: something in a guide was unclear, or a topic is missing.
- Your experience with a listed casino: we read these as research input. We can't act as a go-between.
- Editorial and business questions: how we are funded or how pages are put together. Our About Us page explains who we are.
What to include in your message
- The page address or title you are writing about.
- The exact statement you think is wrong, and where you saw the correct information.
- The date you checked it, since bonus terms change often.
- Screenshots of terms or emails, if relevant. Please never send passwords, full card numbers or identity documents.
Our pages carry a fact-check date, and we review reported errors against the casino's current published terms. We can't promise a reply time, and we won't reply with advice on how to win, or on which casino will pay out.
Problems we can't solve for you
If you have a dispute with a casino, contact the operator first. Use its complaints procedure and keep copies of your chat logs, emails and transaction records. Typical disputes involve delayed withdrawals, identity verification requests, or bonus terms being applied to your balance.
| Your issue | Best first step |
|---|---|
| Withdrawal delay or closed account | The casino's support team, then its formal complaints process |
| Unclear bonus or wagering terms | The casino's own terms, then support in writing |
| Error on our site | Contact us with the page and detail |
| Gambling is causing you harm | GamCare, plus the tools on our Responsible Gambling page |
Sites not on GamStop are generally licensed outside Great Britain, so the UK Gambling Commission's usual complaint routes may not apply to them. That is a real limit on your protection, and it is why we advise you to check licence details and terms before you deposit.
If you need support with your gambling
If gambling is affecting your finances, mood or relationships, please talk to someone. GamCare runs a free, confidential helpline and live chat in the UK. If you have registered with GamStop, that choice was made for good reasons. Deposit limits, loss limits, self-exclusion and blocking software are all available to help you stay in control. Gambling should never be treated as income or a way out of money problems. You must be 18 or over to use the casinos we cover.
A note on our casino listings
Our guide to non GamStop casinos lists operators such as Betmica, Kikibet and Betninja. We may earn commission if you sign up through some links. That doesn't buy a position or change our ratings, which are editorial and not customer-review scores. Bonus offers carry wagering, expiry and cashout conditions, so read the casino's own terms and our Terms and Conditions before you decide.
Before you write
Many questions are answered in our guides already. If yours isn't, send it anyway. Every correction helps keep the information accurate for the next reader.